How is My Garment Covered During Transit?

Insurance to cover damage to goods during shipment is always included in shipping charges. If merchandise is damaged in transit, the customer should immediately file a claim with the carrier in accordance with the carrier's then-current policies and procedures. Goddess Furs is not responsible for damages incurred while opening the shipment box. Please be careful when opening shipments.

In the event of a merchandise return, the customer must purchase carrier-provided insurance, from FedEx, adequate to cover the full retail value of the merchandise while in transit; the provided return-shipping label will include the insured value of the merchandise. We cannot issue refunds or credit for merchandise damaged in transit to Goddess Furs; such insurance is your only safeguard against this situation.

Note that Goddess Furs will cover the cost of return shipping and insurance only if the returned merchandise is damaged during transit or defective prior to the original shipment. All merchandise is quality inspected prior to shipping. If you find a product to be defective, please notify our Returns Department Immediately:

If we do not hear from you within the required 48 hours upon receipt of delivery, via phone or email, no further claims can be pursued. The item/s received are considered satisfactory. All terms and conditions set forward on the invoice, digital or hard copy are fully accepted at the time of purchase.

For additional information about returns, including procedures, please refer to our Return Policy