Refund policy
GODDESS FURS REFUND & EXCHANGE
U.S. Internet Returns Policy:
We want you to be absolutely satisfied with the purchase of your new fur garment. If you do require a return, please follow the simple guideline below.
- Get a Return Merchandise Authorization (RMA).
To get a RMA, you must, within 48 hours of order delivery:
-Send an email requesting a return merchandise authorization to customercare@goddessfurs.com
-Fill out the return merchandise authorization form via email to customercare@goddessfurs.com
NOTE that we WILL NOT ACCEPT ANY returns WITHOUT EXCEPTIONS if a return authorization form is not completed within 48 hours of delivery.
Once you have completed the return authorization form, you will receive your RMA number and shipping label within 1 business day, M-F.
Please print out your RMA confirmation number and enclose it with your return; see “Package your Items,” below.
- Package Your items
To ensure that your return is adequately protected in transit, we require you send your items to us in the original packaging provided.
All garment tags and bags must still be attached and included for a full refund.
Enclose a copy of your RMA confirmation number printed via email.
Indicate your Return Merchandise Authorization Number on the outside of the package.
If there is a special promotional gift, All Free Gifts must be returned with products that are to be refunded. Refunds are not granted to products that are not returned with the free gift.
- Send Your Package
A pre-paid FedEx shipping label is provided for your convenience, insurance included. No postage is required upfront. The entire cost of return shipping will be deducted from your refund.
Simply drop the packaged, labeled, and insured box at a local FedEx Office Store, or call FEDEX for a pick-up: 1-800-GO-FEDEX (463-3339).
We must receive your return within 7 days of the date your purchase was delivered. Items must be returned new, unworn, and damage-free, in their original condition.
Upon return, complete inspection and approval, we will process an exchange or refund (less postage/packing charges).
- Non-Qualified Returns
The following Items CANNOT be returned:
Merchandise that has been worn, damaged, or not in its original condition.
Merchandise for which a RMA was not obtained within 48 hours of delivery.
Merchandise not received within 7 days of the date your purchase was delivered.
All merchandise marked 50% off or greater are designated as FINAL SALE and can only be returned or exchanged for in-store credit.
Any garment, modified (i.e. sized, monogrammed, worn, etc.) abused or missing tags will not be accepted for refund or exchange.
Custom or Special Orders are Final Sales. Custom or Special Orders are garments specifically made for a customer and must be paid in full before the merchandise is received. Please See our Custom or Special Order Policy.
- Exchanges
Your purchase may be exchanged for merchandise of equal or greater value up to 10 days after your purchase is delivered. Just follow the same steps as for a return except
A RMA must be requested within 3 days of order delivery and the return for exchange must be made within 10 days of order delivery.
DUE TO THE UNIQUE NATURE OF OUR PRODUCTS, Goddess Furs REGRETS THAT WE CANNOT GUARANTEE THE AVAILABILITY OF MERCHANDISE EXCHANGES.
PLEASE CONTACT customercare@goddessfurs.com FOR EXCHANGE ASSISTANCE
- Additional Terms
All merchandise is quality inspected prior to shipment. If you find a product to be defective, please notify our Returns Department immediately by contacting customercare@goddessfurs.com
If we do not hear from you within the required 48 hours upon receipt of delivery, via email, no further claims can be pursued. The item/s received are considered satisfactory. All terms and conditions set forward on the invoice, digital or hard copy are fully accepted at the time of purchase.
Refunds are made only to the purchaser of record and in the exact method of original payment.
Goddess Furs will not be responsible for the loss or damage of return shipments.
All items are subject to a $250 restocking fee.
When will I receive my refund?
All correctly returned products, once accepted will be credited as either a store credit, or a refund to the original purchaser’s credit card, deducting all applicable shipping costs and or restocking fees within 5-7 business days of return acceptance. If the product is an exchange, the new item will be processed within 5-7 business days, as soon as possible. Upon receiving your return, each item will be reviewed by our Quality Assurance Department. Please note those items showing signs of wear at all, or those that have been monogrammed, resized, altered, or damaged in any way cannot be accepted for return. Returns with no Goddess Furs Return Merchandise Authorization, and packages that are improperly packaged, damaged or uninsured will not be accepted.
You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request from Goddess Furs.